Privacy Policy

Basic information in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).

1. Data Controller

2. Data we collect

Through the contact form we collect the following personal data:

• First and last name
• Email address
• Telephone number
• Type of enquiry (acquisition, sale or investment)
• Free-text message (where applicable)
• IP address and date/time of submission (for technical and security purposes)

3. Purposes of processing

Your personal data will be processed for the following purposes:

• To handle and reply to enquiries received through the contact form.
• To manage the commercial relationship and any real estate operations that may arise.
• To send informational communications relating to the services requested.
• To comply with applicable legal obligations.

4. Legal basis

Processing is based on:

• Consent of the data subject (Art. 6.1.a GDPR), expressed by voluntarily submitting the form.
• Performance of a contract or pre-contractual measures (Art. 6.1.b GDPR) where the enquiry results in a real estate transaction.
• Legitimate interest (Art. 6.1.f GDPR) regarding Website security.

5. Retention period

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and, where applicable, for the periods legally established. If the enquiry does not result in a contractual relationship, the data will be retained for a maximum of twelve (12) months from the last contact, unless you request its deletion.

6. Recipients

Your data will not be transferred to third parties, except where legally required. Data may be processed by technical service providers (web hosting, email) acting as data processors under appropriate contractual safeguards.

No international data transfers are made outside the European Economic Area.

7. Your rights

As a data subject, you have the following rights:

• Access to your personal data.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten").
• Restriction of processing.
• Portability of data.
• Objection to processing.
• Withdrawal of consent, without retroactive effect.

You may exercise these rights by sending a request to info@goldenstudio.es, indicating the right you wish to exercise and enclosing a copy of your ID document.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe that the processing of your data infringes applicable regulations.

8. Security

KNOCAP GROUP, S.L. has adopted appropriate technical and organisational measures to ensure the security, confidentiality and integrity of the personal data processed, preventing its alteration, loss, unauthorised access or processing.

9. Changes

This Privacy Policy may be updated to reflect legislative changes or modifications to our services. We recommend reviewing it periodically.

Last updated: [PENDING: last updated date]